Contact

We usually reply within one business day.

Customer support

Questions about a template, a download link that will not open, or a refund:
zhenchigaofei1@gmail.com

Before you write

Business details

Lumio is an independent digital-goods seller. Payments are processed by Creem, the merchant of record, which also handles any applicable VAT/GST/sales tax and issues your receipt.

Digital products only — we do not ship physical items.